Support Contracts

All our Support Contracts are on a 30 Day Rolling basis, our ethos is "If we fail to deliver a continued high service level to you, then why should you continue to pay for our services" this is also highlighted by taking monthly payments via standing order, again reducing the impact on your Cash Flow.

Here are the details of the Support Contracts we offer:

Remote Support Contract
£50 per month
The benefits you receive
Unlimited remote support
Remote Software Installed for our dial-in support
30 Day Rolling Contract
Reduced labour charges
£40 per hour
12 Onsite Labour Hours Per Year

Small Business Support Contract
£75.00 per month
Remote Support Contract Benefits
Plus 
18 Onsite Labour Hours per year 
FREE VIRUS/SPYWARE PROTECTION

This contract entitles you to 18 onsite labour hours a year, equal to 1½ hours a month.
When the full entitlement has been used, reduced charges will be applied.

SME Support Contract
£100.00 per month
Remote Support Contract Benefits
Plus 
30 Onsite Labour Hours per year 
FREE VIRUS/SPYWARE PROTECTION

This contract entitles you to 30 onsite labour hours a year, equal to 2½ hours a month. 
When the full entitlement has been used, reduced charges will be applied.

All prices shown are subject to VAT at the standard rate

One more thing. It’s important.

I know your time is valuable. When your computer breaks down you want an engineer to come out to you fast and complete the repair with the very least interruption to your day.

So I am going to make you this guarantee.

When you call with an IT issue or problem, I guarantee I will have an engineer onsite within 4 working hours of your call.

What’s more, if we are ever unable to keep this guarantee I will pay you £25 for each hour we are late or part thereof.

That is how much I respect your time and how confident I am that we can provide with a maintenance facility that I think is the best-value you’ll find anywhere.